学びながら楽しむ京都。
京都旅の質が劇的に変わる。
Transform Your Kyoto Experience.
Recommended audio guides
Frequently asked questions
We have compiled a list of frequently asked questions about KYOTO VOICE and their answers. Please check the list before contacting us and we may be able to solve your problem. If you are unable to find a solution here, please feel free to contact us.
How do I order?
Add the product you want to your cart and follow the instructions on the screen to complete the order process. Once your order is complete, an email will be automatically sent to your registered email address. The email will contain a URL to the product, so please access it from there and enjoy your purchase.
Can I cancel or change my order?
In principle, this is not possible, but cancellations and changes may be possible only before viewing. Please contact us as soon as possible via the "Contact Us" page along with your order number. Please note that cancellations and changes cannot be made after viewing.
What payment methods are available?
We accept credit cards (Visa, Master, AMEX, JCB), Shop Pay, Apple Pay and Google Pay.
通信環境が悪くて音声ガイドが途中で止まります。
ご不便をおかけして申し訳ありません。
通信量は少ない設計ですが、もし再生が難しい場合は「後ほどご自宅等のWi-Fi環境で再度アクセス」していただくことも可能です。